How to Contact Activision

Two Parts:Trying Activision's Self and Peer Help Resources FirstUsing the Better Business Bureau

Let's say you're playing a game that was published by Activision Blizzard, like Call Of Duty, Destiny, Skylanders, World Of Warcraft, Guitar Hero, etc. Suddenly something goes wrong. Maybe you have logged in and your content has disappeared, maybe you're online account was banned without notice or reason, or maybe you didn't receive DLC that you paid for.

When these things happen, you need to contact the responsible party. You need an answer from a living person who represents Activision and can help you with the issue.

Part 1
Trying Activision's Self and Peer Help Resources First

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    Make sure your issue can't be solved by using Activision's self and peer help resources. If you are looking here, chances are you have already looked for help with you issues in other places. Be sure that the answer has not already been given somewhere on their website. By checking their resources first, you can make sure that the problem is an issue on Activision's part and is not a "user error".
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    Use Blizzard's site directly for support for their online games. You can visit for support for Blizzard's online options, like Warcraft, Diablo, and StarCraft. From there, you can pick what game you're having issues with, what kind of issue it is, and what channel of contact you prefer (email, phone, or live chat).

Part 2
Using the Better Business Bureau

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    Navigate to Activision Blizzard Inc.'s Better business Bureau's webpage.
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    Scroll Down and Click on "File A Complaint."
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    Read and Continue.
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    Proceed to fill out all applicable information. Fully explain issue with all appropriate details for why you need Activision to contact you about this. This needs to include more than just an angry message about how Activision doesn't have a helpline.
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    Check your Email. The BBB should have sent you a Complaint Case number regarding your complaint.
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    Wait for an email or call from Activision. Activision should contact you with 14 days, although this is not always the case. You may receive an Email from the BBB stating that Activision replied to your complaint. Or they may call you, or you may receive an email from them. They will likely respond during west coast business hours.


  • Be polite in your request. Do not use foul language as the BBB will likely throw out your request.
  • If you have a legitimate issue and are polite, Activision has been known to refund purchases or give users free copies of games. Although this is usually as an apology for not fixing the actual issue, it's often the best they can do, and it's still nice.

Article Info

Categories: Video Games