How to Contact Max Factor

Five Methods:Contacting via TelephoneContacting via EmailContacting via TwitterContacting via FacebookContacting via Help Center

Max Factor is one of the world’s leading beauty and cosmetics brands. If you ever have any reason that you want to contact Max Factor, whether to review a product, file a complaint, ask a question, or learn about deals and promotions, you can contact Max Factor through a number of avenues.

Method 1
Contacting via Telephone

  1. Image titled Contact Max Factor Step 1
    1
    Visit Max Factor’s website. At the bottom of the page, there should be a link that says Contact Us.[1] Click on that link to be taken to their contact page, and see the different ways that you can reach out to Max Factor, including finding out their telephone number.
  2. Image titled Contact Max Factor Step 2
    2
    Pick your country. On the Contact Us page, there will be a drop down menu of various countries to choose. Choose the country that you are from, or currently in, and the contact information will change to adjust to where you are.[2]
    • For example, the contact number for those in Sweden is different from the contact number for those in England.
  3. Image titled Contact Max Factor Step 3
    3
    Call Max Factor. When you have your country picked out, notice the contact number provided by Max Factor. For example, the number for customers calling from the United States is 1-800-526-8787. Max Factor is available to take calls between the hours of 9 a.m. and 6 p.m EST Monday through Friday. Your call will be directed to Max Factor’s customer service department, and you will be connected with a live representative.[3]

Method 2
Contacting via Email

  1. Image titled Contact Max Factor Step 4
    1
    Visit Max Factor’s website. At the bottom of the page, there should be a link that says Contact Us.[4] Click on that link to see the various ways that you can contact Max Factor, including emailing them.
  2. Image titled Contact Max Factor Step 5
    2
    Click on “Email Us.” By clicking on the “Email Us” tab, you will be redirected to a page that asks you to fill out some personal information like your name, email, phone number, and reason for contacting Max Factor. Max Factor states that they try to respond to emails within 48 hours, but sometimes it could take longer due to spam filters in their emailing system.[5]
    • For example, the reason you’re writing to Max Factor could be to review a product, ask a question, or inquire about coupons and promotions.
    • In order to organize responses from customers, the reason your writing probably helps sort out their incoming contact requests.
  3. Image titled Contact Max Factor Step 6
    3
    Fill out the email information. Fill in the boxes with information that Max Factor is looking for. There is an option to check if you are emailing about a specific product, or if you just want to contact Max Factor about something in general. There is also a section where you can write your questions and concerns, and an option to send an attachment.[6]
    • Sending an attachment would be useful in situations where a product has been faulty right out of the box, and a customer is looking for a refund or explanation.
    • The attachments can be sent as file with .DOCX, .PDF, .JPG, .JPEG, or .PNG extensions.[7]
  4. Image titled Contact Max Factor Step 7
    4
    Submit your email. Upon finishing the form, you will have to check a box that says that you agree the P&G’s Global Consumer Privacy Policy. Be sure to read this section thoroughly before pressing send on your email.
    • If you don’t hear back from Max Factor within 2 to 3 days after contacting them, Max Factor asks that you follow up with a phone call.[8]

Method 3
Contacting via Twitter

  1. Image titled Contact Max Factor Step 8
    1
    Go to Max Factor’s official Twitter profile. You can find the link to their Twitter page by going to their Contact Us page on their main website and clicking the Twitter link, or by searching for them on Twitter.[9]
  2. Image titled Contact Max Factor Step 9
    2
    Sign into Twitter. If you’re not already signed into Twitter, click on “Log In” at the upper right corner of Twitter’s site, and log in using your Twitter credentials.
  3. Image titled Contact Max Factor Step 10
    3
    Click on “Tweet to Max Factor UK.” A page will open that will allow you to begin typing your message to Max Factor.[10]
  4. Image titled Contact Max Factor Step 11
    4
    Type your message and click “Tweet.” Write your question, concern, compliment, or review in the message box, and send your message. Your tweet will be sent directly to Max Factor’s Twitter account.

Method 4
Contacting via Facebook

  1. Image titled Contact Max Factor Step 12
    1
    Go to Max Factor’s official Facebook profile. You can find their Facebook page by going to their Contact Us page on their main website and clicking the Facebook link, or searching for them on Facebook.[11]
  2. Image titled Contact Max Factor Step 13
    2
    Sign in to Facebook. If you’re not already signed into Facebook, click on “Log In” at the upper right corner of Facebook’s site, and log in using your Facebook credentials.
  3. Image titled Contact Max Factor Step 14
    3
    Send Max Factor a message. Compose your message to Max Factor by writing on their Facebook wall. Writing on Max Factor’s wall will make your post open to the public. When you are finished posting your message to Max Factor, click “Post”.

Method 5
Contacting via Help Center

  1. Image titled Contact Max Factor Step 15
    1
    Visit Max Factor’s website. At the bottom of the page, there should be a link that says Contact Us.[12] Click on that link to be taken to the contact page, and see the different ways that you can reach out to Max Factor, including using their help center.
  2. Image titled Contact Max Factor Step 16
    2
    Enter a topic you’re curious about. If you have a question about a particular product, makeup tool, or general makeup question, enter the topic phrase into the help center text box. For example, if you had a question about mascara, you would type, “mascara” into the text box, and you would receive search topics such as: “Is it okay to use mascara with contact lenses?” and, “In what order should I apply makeup?”[13]
    • If you were wanting to each Max Factor to answer a basic makeup question, the help center might be able to help you find your answer.
  3. Image titled Contact Max Factor Step 17
    3
    Try searching variations of your topic. If the answer you’re looking for doesn’t appear after your first search, consider rewording your topic. For example, if searching for “mascara” isn’t working, consider searching, “eye makeup,” or “eyelashes.” These other search terms may elicit different results.

Article Info

Categories: Makeup