How to Electronically Chat with a Librarian

When you need to access library information, but are not certain the library has what you need, you may be able to find out by using your computer from anywhere. Most libraries will have an option on their website to "chat with a librarian." The librarian can direct you on what is available through your library. The following steps will help you learn how to access this option on your library website.

Steps

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    Complete a web search using the name of your library to find the link to the website.
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    Click the link to connect to your library home page.
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    Search the home page for a heading that reads "Contact Us" and click on this button.
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    Review the "Contact Us" page for a box titled "Chat" or "Message". There should be a box which says: "Type here".
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    Look for an indicator as to whether the librarian is available. It might say something like "Available" or "Offline" with a green or red box.
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    Begin typing your question to the librarian in the box and press enter to submit your question.
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    Wait for the librarian to respond. Their response will show up under your question in the text box. They will usually begin by asking for your library card number.
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    Type into the box your library card number.
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    Wait for the librarian to respond with what is available to you as a library patron. This may be material that is available at the library, or online through the internet.
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    Continue your dialog until all questions are answered.
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    Thank the librarian for their help when finished.
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    Close your web browser.
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    Finished.

Article Info

Categories: Libraries