How to Return a Catalog Purchase

You know that pair of shoes that looked so cute online but killed your feet when you actually put them on? Did you return them yet? If not here are tips on how to get them and all future returns flying back out the door.

Steps

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    Open all packages carefully so that you can reuse the box or bag to return the item if needed. For instance, rather than using tear strips in mailing bags, cut them open with as much room left as possible.
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    Retain all packing slips and packing material together until you decide for sure whether or not you will be keeping the item.
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    Clearly mark on the packing slip or return slip the item(s)you are returning.
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    Be a good cyberspace "neighbor" and tell the company why you are returning the item.
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    Indicate on the slip whether you are returning the item for exchange or credit. For instance: "Please credit my Visa for the return of this item."
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    Make a copy of this for your records.
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    Remove all original labels from original box or bag. OR- turn bag inside out so that all original labels are no longer visible.
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    Insert item you are returning along with paperwork. Make sure you remove from the original paperwork the return label provided by the company if you will be using it.
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    Seal bag or box securely with CLEAR packing tape.
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    Attach provided label or make your own. You don't have to have a sticky label. If one is not provided I just type both my address and the company address in a .doc, print it out and then tape that to the box or bag. (That is why clear packing tape is specified.)
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    If the package weighs less than 13 ounces, you can mail it back via the United States Postal Service right from you own mailbox. Log onto the Post Office to calculate the correct postage. For larger packages, take them to the Post Office or your local shipping center.

Article Info

Categories: Purchasing